Overview
A simple yet flexible support system to manage your eCommerce store supports. Having support ticket system integrated with eCommerce store helps in increasing sale. Give a place your customer to contact for their problems they are facing or do enquiry in better way instead of traditional contact us E-mail based system without having records of conversation. Support ticket system allows tons of support ticket handling with e-mail system and others.
Why choose to get a Support Ticket System (Help Desk) system integration into eCommerce store?
This module is built on believing that serving better to your customers is key to leading in now day markets. By providing professional support to your customers rapidly you can build trust of customer which again most vital part of success. For this purpose, we build powerful support ticket (Help Desk) management platform which allows you to centralise all tickets with multiple ticket status as per requirements.
Features
Build trust base of your customers by helping them quickly and thoroughly
Serve better your customers with minimum time-span
Separate interface for support desk
Customer can easily create ticket by creating an account or without it.
E-mail for each ticket reply with respective ticket status
Multiple departments for categorized ticket
Multiple status for ticket
Create articles for common problems
Categorized the articles by knowledge-base sections
Create visuals instead of long articles
Separate profile of support users (No glitches)
Multi-Language text
One place for all common problems
Quality code by best professionals among market
Mobile Friendly (Responsive) Design
Support Journal theme + All other themes
Both VQMOD and ODMOD modification system available
Follow OpenCart code architecture
Simple module installation and enable/disable at anytime
Well organize documentation and presentation
Simple and easy installation
Dedicated support team for free and quick extension support
Stay tune with tons of new features
Test User Credentials
Username: [email protected]
Password: test
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