ViserDesk – Support Ticket Management Helpdesk Platform

ViserDesk is a Support Ticket Management Helpdesk Platform designed for all types of businesses that need a support ticket platform for their business. ViserDesk support ticket system is designed to streamline and automate the management of customer inquiries, technical issues, and service requests. It offers a robust platform that supports multiple departments and agent roles, ensuring every ticket is tracked, prioritized, and resolved efficiently. Key features include ticket creation and assignment, status tracking, agent performance monitoring, department-based response analytics, and real-time communication between customers and support staff. The system aims to improve operational efficiency, reduce resolution time, enhance customer satisfaction, and provide actionable insights for managers, all while maintaining high standards of security and reliability.

ViserDesk ticket system is important for every business because it turns customer issues into organized, trackable, and actionable tasks, rather than letting them get lost in emails, chats, or phone calls. Whether customers come from email, live chat, social media, or the website, all data is stored in one place. This prevents confusion and duplication of work. Each ticket has a unique ID, priority level, and status, so businesses can monitor progress, assign responsibility, and ensure nothing slips through the cracks. ViserDesk Automated workflows, canned responses, and priority rules help teams respond quickly, improving customer satisfaction.

Demo Access:

Frontend: https://script.viserlab.com/viserdesk/
Staff Panel: https://script.viserlab.com/viserdesk/admin

Customer Panel Features:

– Cross Browser Optimized Design.
– Easy Ticket Creation.
– Ticket Priority Management.
– File Attachment Facility.
– Email And SMS Notifications.
– Agent Assign Notification.
– Billing And Payments Management.
– 30+ Payment Methods.
– Transaction And Refunds.
– Live Chat System.
– Knowledgebase Facility.
– FAQ, SEO, Policy Pages.
– Multi-Language feature.
– Multiple Ticket Departments.
– And More 5+…

Agent Panel Features:

– Security And Profile Management.
– Notification Management.
– Ticket Management.
– Ticket Response Management.
– Attachments Management.
– Billing Overview.
– Transaction History And Refunds.
– Live Chat Management.
– Internal Chat Management.
– Chat History Management.
– Offline Messages Management.
– Customer Management.
– Customer Creations.
– Article Management.
– Pinned Tickets.
– Analytic Reports Management.
– Language Management.
– Department Checkups.
– Spam Filter Management.
– And More 7+…

Admin Panel Features:

– Account And Profile Management.
– Security And Notification Setup.
– Ticket Management.
– Attachments Management.
– Assign Agent Management.
– Billing And Payments Management.
– Billing Overview.
– Payment Methods Management.
– Transaction History And Refunds.
– Live Chat Management.
– Internal Chat Management.
– Chat History Management.
– Offline Messages Management.
– Chat Settings Management.
– Customer Management.
– Agent Management.
– Agent Role Management.
– Knowledgebase Management.
– Pinned Tickets.
– Analytic Reports Management.
– Notification Management.
– General Setting Management.
– Cron Job Management.
– Frontend Content Management.
– FAQ, SEO, Policy Pages Management.
– Language And Extension Management.
– System Update Management.
– Organization Management.
– Department Management.
– Ticket General Settings.
– Spam Filter Management.
– Email Config Management.
– SMS Config Management.
– Global Template Management.
– And More 11+…

Intregations

– Email.
– SMS.
– Slack.
– Zapier.
– CRM.
– Social Media.
– API Access.

Built for the future

– Using the best, future-proof, and secure stack known to the world: Bootstrap, Laravel framework, jQuery.

What will you get along with this script?

– Full Source Code
– Project Documentation
– Full Project Database

Support Facility:

Please send us any of your questions or queries, like presale queries, after-sales support requests, customization requests, and any other queries to: https://viserlab.com/support

NOTES: We are an exclusive author here at Envato Market, and all of our items come with an Envato license. We write each line of code while maintaining security. If you use an unauthorized version and face any issues/errors, or security issues, then we are not responsible for that. Before purchasing, please check our demo; you will get all the same functionalities as our demo has.