Live preview URL: http://support-demo.ultimatefosters.com
Table of Contents
Perfect support ticket system (or help desk ticketing system) & document management system
Support/Help Desk ticket system
This system helps one/multiple support agents to easily communicate with customers, keep details of all communication happening, maintan complete customer details and many more.
Support system is must have for any company selling products or Services.
Document/Knowledge management system:
With Knowledge/Document system companies can easily publish the complete document related to one or multiple products.
Document can be easily added, remove or modified as per requirenment. Also, customers can easily search there queries in document, share document with others, agents can share document with customers and a lot more.
This type of system helps to reduce tickets.
This system provides the complete features set required for help desk. Check all the features below:
- Public/private tickets
- Ticket priority with Colored labels for easy understanding
- Select product in ticket
- Product license & support validation (Codecanyon & WooCommerce licensing integrated)
- Ticket Subject, Description & additional details.
- Configurable Instruction before opening tickets
- Unlimited Super admin
- Unlimited agents
- Agent assigned to specific products
- Round robin automatic ticket assignment to agents
License & Support duration validationis done using Envato (all markatplace) & WooCommerce Licensing plugin.
- Envato (all marketplace)
- WooCommerce Licensing plugin
- EDD (coming soon)
Canned responses are predetermined responses to common questions. In support, canned responses to frequently asked questions saves a lot of typing time and effort.
- Add one or more canned response
- Response with merge/dynamic tags
- Private canned reponse
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