Uhelp – Helpdesk Projects/Product and Services Technical Assistance Multipurpose use Laravel Support
The UHelp support ticketing system is a customer support management laravel application that keeps track of customers’ requests and solves the issues of customers based on issue type, priority, and category. It allows customers to receive service as quickly as possible while keeping track of their requests.
With the UHelp-Support Desk, you can provide a uniform support experience to your customers.
The Uhelp ticket management system can be installed using the easy-to-use, step-by-step laravel wizard installer. It does not require any programming knowledge. You can follow the documentation and install it.
When it comes to security, UHelp help desk application allows you to whitelist or blacklist countries from accessing the application.
It also protects against DOS attacks and also prevent CSRF attacks
RTL Layout With Arabic Language Change
RTL-compatible: Convert into right-to-left (RTL) layout with just one click. The whole application will be converted into RTL and also change the language to Arabic.
Monitor all your employees’ activities and analyse their performance with the rating provided by the customers. And improve customer service. And also monitor the total count of all types of tickets and customers.
Team Work Using Groups
Build the teams using the Group feature. Employees can be included in groups. And then assign those groups to categories. You can give better service to your customers by keeping a proper flow of tickets using groups.
Advanced Features of the Uhelp Application
• Roles Management
• Login as Customer
• Custom CSS & JS
• Custom Chat
• File Import
• Multiple Delete
• Admin Note
• Google Analytics
• IP Address
• Force SSL
• Admin Note
• Social Logins
• File Uploads management
• Automation Functions
• Send Custom Notifications
• Email Templates
• LTR to RTL
• Custom Pages
• Under maintenance
• User Rating
• Auto Reload
• Infinity Scrolling
• Email to Ticket
This application is based on roles, so you can create a custom role, e.g., manager, team leader, etc. For demo purposes, we have created an agentrole.
Email : [email protected]
Php Software Version = 8 or above 8 (Used in the application 8.0.2).
The application does not support below 8 php version
IMPORTANT NOTE :
Note: All images are used for demo purposes only, they are not included in the download package.
Feel free to contact us any time. We have a dedicated team to provide you the best support. If you want any queries please contact live chat or email :