The UHelp is Laravel and Angular greatest assist system for a prospects assist and administration options Laravel and Angular utility resolution. That retains monitor of consumers’ requests and solves the problems of consumers based mostly on problem kind, precedence, and class. It permits prospects to obtain service as shortly as doable whereas retaining monitor of their requests.
With the Laravel and Angular UHelp-Assist Desk, you may present a uniform assist expertise to your prospects.
Table of Contents
The Uhelp Laravel and Angular ticket administration system will be put in utilizing the easy-to-use, step-by-step installer. It doesn’t require any programming data. You’ll be able to comply with the documentation and set up it.
On the subject of safety, UHelp helpdesk utility permits you to whitelist or blacklist international locations from accessing the appliance.
It additionally protects towards DOS assaults and in addition stop CSRF assaults
This better-looking helpdesk admin dashboard UI design is extra skilled and clear. This assist desk has three completely different dashboard designs: two for admin panel customers and one for purchasers.
RTL Format With Arabic or another Language
RTL-compatible: Convert into right-to-left (RTL) format with only one click on. The entire utility shall be transformed to RTL when a RTL language is chosen.
Monitor all of your workers’ actions and analyse their efficiency with the score supplied by the purchasers. And enhance customer support. And likewise monitor the full rely of all sorts of tickets and prospects.
Workforce Work Utilizing Teams
Construct the groups utilizing the Group characteristic. Workers will be included in teams. After which assign these teams to classes. You may give higher service to your prospects by retaining a correct circulate of tickets utilizing teams.
UHelp is your best option in assist methods for Envato authors. These are helpful options for Envato authors as a result of we have now included guide licence verification and verification in ticket submission.
Non Envato Authors
Additionally, for non-Envato authors, that is the very best assist system. As a result of you may merely go to App Settings > Normal Settings and toggle the Envato on/off swap. Then you should utilize it for a number of functions.
Superior Options of the Uhelp Software
• Roles Administration
• Envato Assist System
• Customized Fields
• Enterprise Hours
• Stay Notifications
• Agent title Privateness
• Ticket/Replies Restriction
• Trashed Tickets
• Ticket Historical past/Timeline
• Data Base
• Worker Teams
• Single/A number of Assign
• Self asssign
• E mail-To-Ticket
• Initiatives Administration
• Enhanced Safety
• Login as Buyer
• Customized CSS & JS
• Exterior Chat
• Captcha Safety
• Buyer’s Import
• Worker’s Import
• Venture’s Import
• A number of Delete
• Admin/Worker Observe
• Google Analytics
• Buyer IP Deal with
• Drive SSL
• website positioning
• Social Logins
• Envato Login
• Gmail Login
• Fb Login
• Twitter Login
• File Uploads administration
• Automation Capabilities
• Customized Notifications
• Customized Announcement
• Ticket to Article
• E mail Templates
• LTR to RTL
• Customized Pages
• Underneath upkeep
• Person Ranking’s
• Auto Reload
• Infinity Scrolling
Vital Observe :
It is advisable will need to have ample experience to make use of the merchandise. Free set up assist just isn’t obtainable..As per Assist coverage Set up & Replace Assist not included. For one time set up or replace (Contemporary set up or Contemporary updates solely) costs apply.
Please Observe That Updating Our Product Or Service Requires A Sure Stage Of Data And Experience.
If You Are Not Acquainted With The Updating Course of Or Do Not Have Enough Data, We Strongly Suggest That You Do Not Try To Replace The Product Or Service On Your Personal. Any Updates Made Incorrectly Or With out Correct Understanding Might Outcome In Knowledge Loss Or Different Points, And We Can not Be Held Accountable For Any Damages Ensuing From Prospects Errors.
How does E mail-To-Ticket work :
When a buyer sends their preliminary request to the assist e-mail for the primary time, a brand new ticket shall be routinely generated.
As soon as the ticket has been created, the client will have the ability to comply with the ticket’s progress and talk with the assist crew solely by the supplied ticket URL. This method ensures that each one related data and updates are consolidated inside the ticketing system.
It’s necessary to notice that every time a brand new e-mail is distributed on to the assist e-mail tackle, a brand new ticket shall be created. An e-mail template shall be despatched to the client, informing them of the newly generated ticket and offering them with the mandatory particulars and the ticket URL. This automated email-to-ticket course of will maintain the client knowledgeable and engaged all through their assist journey.
E mail : [email protected]
This utility is predicated on roles, so you may create a customized position, e.g., supervisor, crew chief, and many others. For demo functions, we have now created an agent position.
E mail : [email protected]
E mail : [email protected]
Php Software program Model = 8 or above 8 (Used within the utility 8.0.2).
The appliance doesn’t assist under 8 php model
You probably have any recommendations or enhancements, please ship your concepts to [email protected]. It is rather a lot appreciated.
SOURCES : All pictures are simply used for DEMO Function Solely. They aren’t a part of the template and NOT included within the ultimate buy information.
How do I get Assist ? :
We now have an knowledgeable crew to offer you the very best assist every time wanted on enterprise working days. We’re additionally attempting to help non-technical assist on the remaining days. Our Firm’s technical assist crew will present quick and dependable assist help inside response time or sooner.
Please be aware that we don’t present assist by way of feedback part these usually are not official channel for buyer assist.
How to contact support section?
Observe : Our assist crew will reply to your request so long as the assist buy interval is lively. We shall be offering our assist service as per the product/merchandise assist coverage. In an effort to proceed our assist service prolong or renew assist for an merchandise is required.
How to renew support ?
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